Performance conversations. We’ve all been there, some with more enthusiasm than others. But let’s face it, avoiding these discussions only creates bigger problems down the road.

Mastering the Pre-Talk

1. Mindset Matters: Before diving in, focus on the desired outcome. Do you need a resolution? Clearer expectations? A path to improvement? Having a goal sets the tone for a productive discussion.
2. Timing is Everything: Pick a quiet, private space where you won’t be interrupted. This allows for focused conversation and respect for the employee.

Talking Straight, Talking Right

3. Specificity is Key: Address the issue directly. Don’t beat around the bush. Use concrete examples to illustrate the behavior and avoid vague accusations. Facts are your friend!
4. “I” Statements: Your Superpower: Want to avoid sounding like a drill sergeant? Express your concerns using “I” statements. “I feel frustrated when deadlines slip” is a lot less accusatory than “You’re constantly missing deadlines!”
5. Active Listening: The Art of Hearing: Give your employee space to share their perspective. Listen actively, validate their feelings, and try to understand their viewpoint. Patience is key!

From Problem to Progress

6. The Solution Symphony: Now’s the time to work together. Brainstorm solutions to address the issue. Explore options, set clear action steps, and ask the employee what support they need to succeed. Remember, it’s a team effort!
7. Setting the Stage for Success: Clearly communicate expectations moving forward. This could include changes in behavior, performance goals, or follow-up actions. Transparency paves the way for success.
8. Following Through is Everything: Don’t just drop the mic and walk away. Schedule follow-up meetings to track progress, offer feedback, and reinforce positive changes. Support is key!
9. Learning Never Stops: After the conversation, take a moment to reflect. What worked well? Where can you improve? Self-reflection makes you a better leader.

We’ve got a handy dandy cheat sheet with even more details on navigating these conversations. Download it now and keep it in your back pocket for future reference! Download the guide here.

By approaching these discussions with empathy, clear communication, and a focus on finding solutions, you can turn performance worries into opportunities for growth and empower your team to reach new heights.

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